In 2024, the President of UOKiK issued more than 750 decisions in the field of competition and consumer protection. He imposed more than PLN 937 million in fines, of which more than PLN 650 million for practices restricting competition and more than PLN 260 million for violations of collective consumer interests and for declaring clauses to be prohibited.
Volkswagen Group will pay almost PLN 74 million fine in connection with the case nicknamed Dieselgate. It is a result of the company’s settlement with the President of UOKiK made before a court and worked out in cooperation with the General Counsel to the Republic of Poland.
You have been watching the same series, you have had the same subscription fee… and you have noticed that you had been paying more for the service for a while. The Netflix platform has increased the fees from the new subscription period with no consumer consent.
The President of UOKiK has obligated Booking.com to inform properly whether the lessor is an entrepreneur or not. Consumers must know what the e-commerce platform is responsible for and what the responsibilities of entities offering accommodation are.
The President of UOKiK brought charges against two lending companies and an intermediary. The practices in question concern the offering of additional, paid services in packages with consumer credit agreements.
Can’t fix a water supply problem outside your property? You won’t pay for the repair of this section? We’ll cut off your water supply. The President of UOKiK obliged Wodociągi Zachodniopomorskie to change this type of practice.
Planting trees … that are already growing, parcel collection machines … that reduce carbon dioxide, CO₂ emission calculators … that omit important data – is this just greenwashing? The President of UOKiK raises the first allegations of greenwashing. Consumers, encouraged by eco-friendly slogans, could choose products or specific delivery methods, believing that they were supporting the environment.
The President of UOKiK has pressed charges to Orange and T-Mobile of presenting prices in a way that could be misleading for consumers. The telecommunication service providers quoted their prices including optional discounts as if they were standard prices. Additionally, Orange has had a charge pressed on losing a discount for combining services if an invoice had not been paid on time.
Your contact with a customer service hotline about a contract concluded should not be more costly than a regular phone call. UOKiK has checked relevant practices of more than 30 air, rail, bus carriers as well as online platforms.
The President of UOKiK issued two binding decisions against PayPal. The practices in question concerned changes to the agreement based on an unfair modification clause and incorrect notification of changes to fees.
You buy a ticket, go to a concert, and at the entrance you find out that your handbag or bum bag is a “luggage”. If you still wish to participate in the event, you must use a paid deposit.
Do you know how many square meters of your apartment are occupied by partition walls? What is the actual area of your dwelling? The President of UOKiK has issued 6 decisions challenging the extent of information provided to consumers by developers in Warsaw, Wrocław and Lublin. The fines total more than PLN 1.6 million.
